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RETURNS

Right of Withdrawal

1. HTC LOS ANGELES offers its customers the “satisfaction or money back guarantee”.
If you are not satisfied with the goods received, you can send it back. You will be reimbursed as required by current legislation. You have 28 days to return your item. Making use of this guarantee is simple, just follow the procedure below:
Send an e-mail to the e-mail address customercare@htclosangeles.com within 10 days of receipt of the goods.
Products must be returned by post or express courier.
Transport costs for returns remain the responsibility of the customer.
With the exception of the provisions of point 2, the transport costs for returns are charged to the customer.
Products sent beyond the deadlines set in our warehouse without the above requirements cannot be reimbursed.
The product must be returned:
– correctly packed in its original packaging, in perfect condition for resale (not damaged, damaged or soiled) and equipped with all its accessories and documentation;
– equipped with the Transport Document (present in the original packaging) in order to allow HTC LOS ANGELES to identify the Customer (order number, name, surname and address);
– without evidently showing signs of use other than those compatible with carrying out a test of the same, that is that it does not bear a trace of prolonged use (of more than a few minutes) exceeding the time necessary for a test and that it is not in one was such as not to allow its resale.
To exercise the right of withdrawal, moreover, you will have to choose between one of the following possibilities:
– Replacement of the goods. Should you wish to replace the goods purchased with another product, it must be returned to HTC Los Angeles, agreeing with the customer service on the new product to be obtained as a replacement.
– Cash back credit. The refund covers the price of the product purchased and will be made within 30 days of receipt of the returned goods. The only costs to be borne by the customer are those relating to the return of the goods.
Once the goods reach our warehouse, they will be examined to assess any damage or tampering not caused by transport.
In the event that the customer has benefited from a promotion valid only beyond a certain expense threshold, and if the order remains in whole or in part, the goods remaining in its possession is of a value lower than the expense threshold, the value of the promotion will be withheld from the amount reimbursed.

2. Return of defective goods
In the case of defective goods, send an e-mail to the e-mail address customercare@htclosangeles.com within 14 days of receipt of the goods.
Only in the case of defective goods, the costs of redelivery for the replacement of the product will be borne by Lcb Company srl.