HTC LOS ANGELES
FREAK HOUSE CAP BLACK
Product information
SHIPPING
ORDER STATUS
Registered customers and customers who have made a purchase as a guest can request the status of all orders made by sending an email to customercare@htclosangeles.com.
ORDER CHANGES
We remind to our customers that once an order has been placed for available items, no changes can be made to this order. Orders placed separately will be shipped separately.
SHIPPING FEES
Htc Los Angeles is an online store based in Italy. You can find any information regarding shipping times and costs in the section below:
ITALY
Shipping is always free throughout Italy For the majority of domestic Los Angeles HTC deliveries, delivery within 4-5 working days from the order date.
EU COUNTRIES
For the member countries of the European Union the expedition has a cost of 15 euros. Htc Los Angeles delivery in most countries in 4-5 working days.
EXTRA EU COUNTRIES
Htc Los Angeles delivers almost in every country in the world, guaranteeing maximum speed and accuracy in shipping. Htc Los Angeles will not be responsible for taxes or customs duties outside the European Union. For more information you can contact customer service at: customercare@htclosangeles.com
Shipping to Italy
Shipping to Italy is 10€
FREE above 100€
Shipping to Europe
Shipping costs to Europe are 15€
FREE above 500€
Shipping Outside Europe
Shipping charges to countries outside Europe are 30€
FREE above 500€
Please note import duties for countries outside the European Union (if applicable) are excluded from your order's total.
RETURNS
Right of Withdrawal
1. HTC LOS ANGELES offers its customers the “satisfaction or money back guarantee”.
If you are not satisfied with the goods received, you can send it back. You will be reimbursed as required by current legislation. You have 28 days to return your item. Making use of this guarantee is simple, just follow the procedure below:
Send an e-mail to the e-mail address customercare@htclosangeles.com within 10 days of receipt of the goods.
Products must be returned by post or express courier.
Transport costs for returns remain the responsibility of the customer.
With the exception of the provisions of point 2, the transport costs for returns are charged to the customer.
Products sent beyond the deadlines set in our warehouse without the above requirements cannot be reimbursed.
The product must be returned:
– correctly packed in its original packaging, in perfect condition for resale (not damaged, damaged or soiled) and equipped with all its accessories and documentation;
– equipped with the Transport Document (present in the original packaging) in order to allow HTC LOS ANGELES to identify the Customer (order number, name, surname and address);
– without evidently showing signs of use other than those compatible with carrying out a test of the same, that is that it does not bear a trace of prolonged use (of more than a few minutes) exceeding the time necessary for a test and that it is not in one was such as not to allow its resale.
To exercise the right of withdrawal, moreover, you will have to choose between one of the following possibilities:
– Replacement of the goods. Should you wish to replace the goods purchased with another product, it must be returned to HTC Los Angeles, agreeing with the customer service on the new product to be obtained as a replacement.
– Cash back credit. The refund covers the price of the product purchased and will be made within 30 days of receipt of the returned goods. The only costs to be borne by the customer are those relating to the return of the goods.
Once the goods reach our warehouse, they will be examined to assess any damage or tampering not caused by transport.
In the event that the customer has benefited from a promotion valid only beyond a certain expense threshold, and if the order remains in whole or in part, the goods remaining in its possession is of a value lower than the expense threshold, the value of the promotion will be withheld from the amount reimbursed.
2. Return of defective goods
In the case of defective goods, send an e-mail to the e-mail address customercare@htclosangeles.com within 14 days of receipt of the goods.
Only in the case of defective goods, the costs of redelivery for the replacement of the product will be borne by Lcb Company srl.
F.A.Q.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are available worldwide
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at customercare@htclosangeles.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.